Reports & Analyses
It’s an opportunity to deeply understand your audience, improve your business and strengthen your online reputation.
Our customer insight management reports and analyses are designed to provide you with actionable insights, meaningful trends and accurate data to guide your strategic decisions.
Performance of your advice portfolio
Customer review portfolio performance is a vital indicator of a company’s health and reputation in the digital landscape.
With ID Reviews, you have access to performance dashboards for SMS, e-mail and contact form campaigns.
Quantitative and qualitative analysis of opinions
Keep an eye on the overall number of reviews, average ratings and star ratings.
The quality of reviews is key. Positive or detailed reviews tend to have a more positive impact on the perception of your company than succinct or negative ones. As a result, managing the review portfolio often involves striving to gather positive feedback and quickly resolve any problems reported by customers.
The quantity of notices is also important. A portfolio rich in reviews shows that your company is active online and has an engaged customer base. This strengthens your credibility in the eyes of potential customers, as a large number of reviews suggests that your business is well established and that many people have had a positive experience with you. What’s more, many positive reviews will have an important influence on your local SEO and online visibility.