Customer reviews aren’t just good for buyers. They also give you the opportunity to constantly improve your offers.
1. Negative opinions
Negative comments should not be feared, but rather seen as a learning opportunity. A prompt, thoughtful response to a negative comment can not only solve the problem for the unhappy customer, but also show others that you’re responsive to your customers’ concerns.
2. Negative opinions and Opportunity
Forward-thinking management of customer reviews is also essential to a company’s growth.Negative reviews, if properly managed, can be turned into opportunities for improvement; because a successful resolution can sometimes turn an unhappy customer into a loyal one.