Collecting reviews
ID Reviews makes collecting customer reviews child’s play. You can collect reviews in a variety of ways, from using forms on your website, to collecting feedback in person in your store, to sending e-mails and SMS campaigns. Our software enables you to generate a continuous stream of valuable customer reviews to enhance your online visibility.
Collection features
Why a contact form for reviews?
ID Reviews lets you create easy-to-use contact forms to send to your customers, so you can collect accurate and important feedback for your business.
By including specific fields on the form, you can ask customers to provide useful feedback information, such as their experience with a particular product or service.
Each form has its own address (url) that you can personalize and forward to your contacts.
Gathering reviews using a QR code
The QR code for reviews is a solution for collecting feedback from your customers via a personalized form.
Our platform gives your customers the opportunity to scan the QR code you send them to answer questions, so you get detailed information about their shopping experience.
Finally, the reporting and analysis system can also provide you with QR code usage statistics.
Notice style
ID Reviews offers an innovative approach to collecting customer reviews using specific review styles. This unique methodology enables companies to simplify the collection of customer feedback, with review styles in the form of stars, emojis or even thumbs.
Types of notification forms
ID Reviews offers you a range of versatile review forms to suit your business objectives. Whether you want to gather feedback, manage distribution, collect testimonials, or simply thank your customers, our platform offers the flexibility to customize your approach and optimize your customer review strategy.
Collection tools
SMS CAMPAIGN
Thanks to SMS campaigns, you can collect your customers’ reviews directly from their smartphones. Do you have your customer’s telephone number? Then you’ve got the simplest, most effective way of collecting his opinion and interacting with him via sms.
The SMS campaign will send the link to your personalized address (url) displaying the collection form.
SMS campaigns are optional and require an SMS provider. You can either use your SMS provider or purchase an SMS package from ID Reviews.
The SMS providers supported are :
- Twilio
- Nexmo
- Clickatell
- SMS77
If you would like to work with another SMS supplier, please contact us so that we can assess whether we can integrate it.
SMS templates
The system lets you easily create SMS templates that you can save.
E-MAIL CAMPAIGN
Emails offer an opportunity for direct dialogue with your customers, encouraging two-way communication and deeper engagement.
Instead of waiting for customers to leave reviews, you can proactively solicit their feedback, increasing the chances of receiving positive reviews.
With ID Reviews, you have the ease of use for e-mail campaigns that are a convenient way for customers to share their experience without having to visit external review sites.
E-mail campaigns are an option.
Email templates
The system lets you easily create e-mail templates with a template editor, or import free templates. It’s also possible to ask our teams to create a custom template on request.