Features

“How do I manage my Google reviews?” Many companies are asking themselves this question. Our ID reviews software is the ideal solution for simplifying the management of your online reviews. With our user-friendly platform, you can efficiently manage all your customer reviews from a centralized interface. This includes reading, responding to and deleting reviews posted on the site when necessary, enabling you to maintain a positive and engaging online reputation.

ID Reviews makes collecting customer reviews child’s play. You can collect reviews in a variety of ways, from using forms on your website, to collecting feedback in person in your store, to sending e-mails and SMS campaigns. Our software enables you to generate a continuous stream of valuable customer reviews to enhance your online visibility.

You don’t have to juggle complex codes or tedious configurations. ID Reviews has the ability to make integration with these major platforms as smooth and straightforward as possible. The tool is designed for smooth, intuitive integration, allowing you to devote more time to your business and your customers.

It’s an opportunity to deeply understand your audience, improve your business and strengthen your online reputation. Our customer insight management reports and analyses are designed to provide you with actionable insights, meaningful trends and accurate data to guide your strategic decisions.

The ID Reviews API is a powerful application programming interface that lets you integrate our platform’s review management features directly into your own system, application or website.

Notification management

• Import and export notices with a single click
  Easily import existing notifications into our system, or export them all for further processing or graphical representation in external tools such as Excel, PowerBI or other data analysis tools.
• Customize notification generation
  Customize the way you display notices, collect them, but also personalize e-mails to your image.
• Minimize the generation of negative reviews
  Did you know that customers who have had a bad experience are two or three times more likely to leave a review? We give customers the opportunity to write to you directly before writing a negative public review. This gives you the opportunity to solve customer problems and minimize negative reviews on your online profiles. It’s a win-win situation!
• Artificial intelligence
  Use artificial intelligence to make your life easier by automatically replying to reviews.

Location and access

• Add multiple locations
  Do you have several business locations? Add them all to your organization and switch easily between them.
• Add employees
  Would you like to give an employee access? Add your colleagues or employees and, if necessary, limit the features they can manage.

ID Reviews platform

• Fast, modern UI / Design
• Multilingual
  French, English, German, Italian, Danish, Dutch, Norwegian, Romanian, Serbian, Greek and Croatian. Other languages will follow.
• Advanced testing
  Not sure if an e-mail is correct or if the display widget is working properly? Use our numerous test tools to check your work before putting it online!
• Notifications
  Stay up-to-date on your online reputation and receive notification (email, slack) every time you receive a review or a customer leaves a private comment. Set up filters to avoid constant alerts.
• Security: 2-factor authentication
  Make sure your notices and other sensitive information are secure. Add an extra level of security to your account to ensure that only those to whom you have granted access have access.
• Customer lists
  Do you offer several products or services? Divide your customer base into segments and customize the notification process to maximize your results.
• Deep Linking
  A deep link is a special URL used on Android and iOS devices to automatically open the native application if it is installed on the end-user’s device. This feature is becoming increasingly popular, as users are frequently already logged in to the application, which encourages them to leave a review (no need to log in again). If the system detects that the application is not installed, it will automatically switch to the classic redirection URL via the browser. ID Reviews offers this automated functionality for a growing number of applications already connected to the system.
• Google My Business
  Optimization service for your Google My Business listing, with various options including creating posts and adding products, provided by our www.referencement-suisse.ch team.